Terms of Service

The service

Acme is a platform for businesses to manage WhatsApp conversations in a shared inbox, create message templates and use AI agents to help answer customers. Some features depend on third parties such as Meta (WhatsApp) and AI model providers, and may change or be unavailable when they do.

Your account

You must provide accurate information, keep your credentials safe and are responsible for what happens under your account and for the people you invite. You must be able to enter into a binding contract for your business.

WhatsApp and Meta rules

To use WhatsApp through Acme you must comply with the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy and the Meta Commercial Terms. You are responsible for getting the permission (opt-in) that WhatsApp requires before you message someone, for the content of your messages and templates, and for answering within the rules of the customer service window. Meta may limit or suspend a number, and we are not responsible for decisions Meta makes.

AI features

AI agents can make mistakes. You are responsible for reviewing how they are configured and for what they send in your name. Do not use them for decisions that need human judgment or for sensitive advice.

Acceptable use

You may not use Acme to send spam, unlawful, deceptive or abusive content, to break the law or the rules of WhatsApp, to attack or overload the service, or to access data that is not yours.

Plans and payment

Paid plans are billed as shown on the pricing page. You can cancel at any time and the plan stays active until the end of the paid period, unless the law says otherwise.

Your data

Your data stays yours. You give us permission to process it only to provide the service, as described in the Privacy Policy. You are responsible for having the right to share your customers' data with us.

Liability

The service is provided as is. To the extent the law allows, HS GROUP COLOMBIA S.A.S. is not liable for indirect damages or lost profit, and its total liability is limited to what you paid in the three months before the claim.

Ending the service

You can close your account at any time. We may suspend or end an account that breaks these terms or the rules of WhatsApp.

Governing law

These terms are governed by the laws of Colombia. We may update them, and continuing to use the service after a change means you accept it.

Contact

Company:

HS GROUP COLOMBIA S.A.S.