Data Deletion Instructions

How to request deletion

Send an email to the contact address below with the subject "Data deletion". Include the email address of your account, or, if you are a customer who wrote to a business through WhatsApp, the phone number you wrote from and the name of the business. We may ask you to confirm your identity before we delete anything.

What we delete

Your account, the organization data and settings you created, WhatsApp conversations and media stored for it, saved quick replies and templates, and the WhatsApp connection (its stored access token). Deleting the account disconnects your WhatsApp number from Acme; it does not delete the number or your WhatsApp Business Account at Meta.

How long it takes

We complete the deletion within 30 days of confirming your request. Backups are removed on their normal schedule, and we may keep what the law requires us to keep, such as billing records.

If you are a customer of a business

The business decides what to keep about its own customers. You can also ask the business directly, and business teams can delete a conversation from their inbox at any time.

Contact

Company:

HS GROUP COLOMBIA S.A.S.